Help Centre
Frequently Asked Questions
Everything people ask us before booking — fare, response time, ambulance types and long-distance transfers. Cannot find your answer? Our hotline is open 24/7.
12 questions answered
Does Surokkha Ambulance provide ambulance support for events and organizations?
Yes, Surokkha Ambulance provides ambulance support for events, corporate programs, hospitals, factories, sports events, religious gatherings, and organizational emergency medical backup.
What information is needed to book an ambulance?
To book an ambulance, provide the patient’s pickup location, destination, contact number, patient condition, required ambulance type, oxygen or ICU support need, and preferred transfer time.
How is ambulance fare calculated?
Ambulance fare usually depends on pickup location, destination, distance, ambulance type, patient condition, equipment requirement, waiting time, and whether the transfer is inside Dhaka or outside Dhaka.
Does Surokkha Ambulance provide freezing ambulance service?
Yes, Surokkha Ambulance provides freezing ambulance service for dead body carrying and long-distance body transportation. Freezing ambulance helps preserve the body during transfer to another district or hometown.
Can I book an ambulance for hospital discharge or non-critical transfer?
Yes, you can book an ambulance for hospital discharge, follow-up visits, home transfer, diagnostic center visits, and non-critical patient transfer. AC ambulance or BLS ambulance is usually suitable for stable patients.
Does Surokkha Ambulance provide ambulance service outside Dhaka?
Yes, Surokkha Ambulance provides ambulance service outside Dhaka for inter-district patient transfer, hospital-to-hospital transfer, home-to-hospital transfer, and long-distance medical transport across Bangladesh.
How fast can Surokkha Ambulance respond in Dhaka?
Response time depends on traffic, ambulance availability, pickup location, and destination. Surokkha Ambulance tries to arrange the nearest available ambulance as quickly as possible for emergency patient transfer in Dhaka.
Which ambulance is suitable for cardiac patients?
For cardiac patients, an ICU, CCU, or ALS ambulance is usually suitable because these ambulances may include oxygen support, cardiac monitoring, emergency medical equipment, and trained support depending on the patient’s condition.
How can I book an ICU ambulance in Dhaka?
To book an ICU ambulance in Dhaka, fill-up Hire an ambulance service form or call at 01993700900 and inform us about the patient’s condition, pickup location, destination hospital, oxygen or life-support need, and preferred time. Our team will help arrange a suitable ICU ambulance.
What ambulance services does Surokkha Ambulance provide?
Surokkha Ambulance provides ICU, CCU, NICU, PICU, ALS, BLS, AC, freezing and air ambulance services for emergency, critical care, non-critical patient transfer, dead body carrying, hospital discharge, and inter-district medical transport.
Is Surokkha Ambulance available 24/7?
Yes, Surokkha Ambulance provides 24/7 emergency and non-emergency ambulance service in Dhaka and across Bangladesh for patient transfer, hospital discharge, critical care transport, and long-distance medical transfer.
How can I book Surokkha Ambulance quickly?
You can book Surokkha Ambulance by calling our 24/7 emergency hotline at 01993700900. Share the patient’s location, destination hospital, patient condition, and required ambulance type so our team can arrange the right ambulance quickly.
Still need an answer?
Talk to dispatch on the hotline, or book online and we call you back within minutes.
